If you are not completely satisfied with the products purchased via the Website, Allifas will accept the return of products subject to this returns policy.
An unwanted product may be returned or exchanged provided: (i) it is undamaged and unused, with original labels attached; (ii) it is in its original packaging, which must be undamaged and unopened; (iii) it is complete and not missing any accessories or parts; (iv) it is not a product which has been customised to your specifications; (v) it is not a voucher; (vi) you email your request to “orders@allifas.co.za” within 10 business days of delivery and (vi) you bear the cost of return delivery. Allifas will replace the product or refund you with the purchase price of the product at its discretion.
If Allifas accidentally delivers the incorrect product it will, at its discretion, collect the product from you at no charge and at your choosing. Allifas will deliver the correct product to you (if the correct product is available) or effect a refund/credit in your favour.
Should a product be defective, damaged or missing any parts or accessories at the time of delivery / collection, please notify Allifas within 24 hours of delivery by emailing “orders@allifas.co.za”, and Allifas will collect the product from you at no charge (Durban Only). Provided the product is returned to Allifas within 10 business days of delivery, Allifas will at its choosing replace the product or refund you with the purchase price of the product.
Both unwanted or defective products may only be exchanged, repaired or refunded if you present to Allifas: (i) all items that were sold with the product and (ii) proof of purchase of the product in the form of the official sales record provided to you by Allifas, legible in every respect.
Where you have used a voucher to purchase a product that you later return for a refund in accordance with this returns policy, Allifas will provide you with a refund in the form of a replacement voucher or an account credit.
If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, Allifas reserves the right (subject to applicable law) only to replace the item that you did return, or to estimate the value of the missing accessories and parts and only to credit or refund you in respect of the returned item.
If you return a product that does not comply with this returns policy, you may be liable to reimburse Allifas for the cost of collecting the product from you and the cost of having the product returned to you.
